The International Association for Automation and Robotics in Construction
Publications / 2011 Proceedings of the 28th ISARC, Seoul, Korea
Managerial Process Standardization through Illustrative Case Study
This paper presents an experimental case study for managerial process standardization that is supported by theoretical foundations that authorize, integrate, and optimize organizational decisions. The concept of Managerial Process Standardization improves the procedural ability of a business organization to efficiently process, exchange, measure and reason about management decision-making. This paper utilizes illustrative case study to classify the common construction management submittal process into four stages, 1) interpretation, 2) pre-qualification, 3) decision making, and 4) implementation. It compares these steps to a generalized multi-step decision making processes. The classification of the decision making process into standardized steps helps toward analyzing and explaining a processes current status, and in the case of the construction submittal process this standardization establishes a strategic foundation from which to analyze and apply toward other construction managerial processes. The standardization of the managerial process by sequential tasking is an appropriate way to demonstrate how a decision maker can determine appropriate decisions in performing other specific management processes. By hypothesizing the application of managerial process standardization to a particular construction process, this paper explores how an organization can establish an innovative management strategy directed toward managing the organizations intellectual and technical capital.